Privacy Policy

Fargodeep Pty Ltd ABN 97 681 177 882 trading as Zest Discovery (“we", "us" or "our") are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.

1. Openness and transparency

We are committed to protecting your privacy, and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We will ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs. By accessing and using our digital marketing platform and associated services (collectively, our "Platform"), you agree to and consent to the collection, use, storage and disclosure of your personal information by us as set out in this Privacy Policy.

2. Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not). The type of personal information we collect from you includes, without limitation, the following:

your full name;

address;

email address;

telephone number(s);

date of birth;

credit card information;

your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, and standard web log information;

details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;

any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence;

information you provide to us through customer surveys;

collect relevant purchase behaviour information;

any customer conversation from the platform help chat function; and

billing information (including credit and bank details).

3. Collection

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you and only to the extent necessary to provide our services requested by you and to carry out our administrative functions or as required by law. We may also collect personal information from our business partners or third parties.

If you use a pseudonym or do not provide identifiable information, we may not be able to provide you with any or all of our services as requested. We require individuals to provide accurate, up-to-date, and complete personal information at the time it is collected.

4. What do we do with your personal information?

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

providing our platform to you;

administering, protecting, improving, or optimising our website and services (including performing data analytics, conducting research, and for advertising and marketing purposes);

billing you via our Platform;

informing you about our products, services, rewards, surveys, contests, or other promotional activities;

responding to any inquiries or comments that you submit to us;

verifying your identity;

any other purpose you have consented to; and

any use which is required or authorised by law.

5. Disclosure of personal information

We may disclose your personal information to:

third parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;

any person or entity to whom you have consented to us disclosing your personal information to;

our external business advisors, auditors, lawyers, insurers, and financiers; and

any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

6. Data Deletion

You can delete your records by contacting us, at which point our team will close your account and permanently delete your data from our database.

Permanently deleting your account will remove all of the information that you provided to us. Once your data is permanently deleted, you won’t be able to reactivate it or retrieve information.

It can take up to 5 working days for us to delete your account from the time we receive the account deletion request.

7. Access and management

Subject to some exceptions provided by law, you may request access to your personal information in our customer account database or seek correction of it by contacting us. Should we decline your request, we will provide a written explanation setting out our reasons for doing so.

If you believe that we hold personal information about you that is not accurate, complete, or up-to-date, then you may request that your personal information be amended. We will respond within a reasonable timeframe and will not charge a fee for correcting your information.

8. Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or invite you to attend special events.

At any time, you may opt out of receiving direct marketing communications from us by following the unsubscribe instructions included in the relevant marketing communication or contacting us in writing.

9. Cross-border disclosure

We may disclose your personal information to third-party recipients located in or outside of Australia to provide our services. By using our services, you consent to such disclosures.

10. Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. However, no security system is impenetrable, and you disclose information to us at your own risk.

11. Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at Jordan@zestdiscovery.com.au or call us at 0404233363.

12. Miscellaneous

We reserve the right to modify this Privacy Policy from time to time without notice. Amendments will be effective immediately upon posting of the amended Privacy Policy on our Platform.